There's an interesting lawsuit coming out concerning the popular online shoe store, Zappos, that has built up a large business in part by being extremely focused on providing an excellent customer experience.
DSW is a large shoe retailer with many brick and mortar stores and also (not surprisingly) an e-commerce operation.
Late yesterday, DSW filed a lawsuit against Zappos , charging the company with infringing on DSW intellectual property.
What was odd, though, was that DSW never contacted...
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