How SeaWorld used social media to defuse a major crisis

6 Things Google+ Has That Facebook Doesn't
Google is gunning for Facebook. The search giant recently launched Google+, a social networking site that aims to rectify the company's failed social media efforts, such as Google Buzz and...

People Searching for Footage of SeaWorld Tragedy Hits...
If you’re one of the many searching for footage of SeaWorld trainer Dawn Brancheau (who was killed by Tilikum the whale during a show), be warned: You could be vulnerable to viral...

NBC’s Chuck Back for Season 3; Can Social Media...
The NBC series Chuck will be back for a third season in the fall, with the social media efforts of fans playing a staring role in convincing executives at the network to keep it in the...