There is significant difference between doing what is asked of you and doing what is needed. Srini, our system administrator, is one of those who understands that.
It is very interesting to see him go about solving problems users face. Installing what people want is not the end for him.
He goes that extra mile to make sure the solution suits the end-user the best.
Take the simple case of scanning legal documents.
When someone approached Srini to get...
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